Shipping Policy

Shipping Policy

Effective Date: [Insert Date]

Dallas Foam is committed to providing reliable and efficient shipping for all orders. Please review the information below regarding processing, shipping, and delivery.

1. Order Processing

Orders are typically processed within 3 – 5 business days.

Custom-cut or made-to-order items may require additional processing time depending on:

  • Size and complexity

  • Material availability

  • Order volume

Customers will be notified if extended processing times apply.

2. Shipping Methods & Carriers

We ship orders using trusted carriers such as:

  • UPS

  • FedEx

  • USPS

  • Freight carriers for large or bulk orders

Shipping method is selected based on order size, weight, and destination.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Order size and weight

  • Delivery location

  • Selected shipping method

For large or bulk orders, custom freight quotes may be required.

4. Delivery Times

Estimated delivery times vary based on location and shipping method.

  • Standard shipping: 2–5 business days after processing

  • Freight shipments: delivery times vary and will be coordinated with the customer

Delivery times are estimates and are not guaranteed.

5. Tracking Information

Once your order has shipped, you will receive a tracking number via email (if applicable).

6. Shipping Delays

Dallas Foam is not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Incorrect or incomplete shipping information

7. Large & Freight Orders

Oversized or bulk orders may ship via freight.

For freight shipments:

  • Delivery appointments may be required

  • Liftgate service may incur additional fees

  • Customer is responsible for unloading unless otherwise arranged

8. Incorrect Shipping Information

Please ensure all shipping details are accurate at checkout.

Dallas Foam is not responsible for orders shipped to incorrect addresses provided by the customer.

9. Damaged Shipments

If your order arrives damaged:

  • Contact us within 3 days of delivery

  • Provide photos of the damage and packaging

  • Include your order number

We will review and assist with a replacement or resolution.

10. Local Pickup (If Applicable)

Local pickup may be available at our facility.

Please contact us to arrange pickup times and details.

11. Contact Us

For questions regarding shipping, please contact us:

Dallas Foam
Info@dallas-foam.com
(817) 481-5551
2301 N Masch Branch Rd Suite #225, Denton, TX 76207